I am trying to create a new account but the system keeps suggesting a pre-existing account that is not mine

If the system is suggesting a pre-existing account that does not belong to you when you try to create a new account, do not proceed with that account. Contact the BPS Customer Experience team for assistance.

What to do

1. Type "live agent" to connect with a BPS Customer Experience representative.
2. Provide your full name and email address.
3. A representative will create a new profile for you and send you your login credentials.
4. Once you receive your credentials, log in and complete your personal information.

Important to know

• Do not attempt to access or use an account that does not belong to you.
• Do not submit multiple account creation requests, as this may cause further issues.

Need More Help?

Simply type "live agent" and I'll connect you with a BPS Customer Experience representative.