I'm having trouble submitting my exam application due to error messages

If you are experiencing error messages or technical issues while submitting a BPS exam application, try the troubleshooting steps below before contacting support.

Troubleshooting steps

1. Clear your browser's cache and cookies, then try again.
2. Try a different web browser (e.g., Chrome, Firefox, Edge).
3. Make sure you are not using a private or incognito browsing window.
4. Check your internet connection and try reloading the page.
5. Log out of your MyBPS profile, close the browser, reopen it, and log back in.

Still seeing errors?

If the issue persists after trying the steps above, contact the BPS Customer Experience team. When reaching out, include:

• A description of the error message you are seeing
• The browser and device you are using
• A screenshot of the error, if possible

Simply type "live agent" and I'll connect you with a BPS Customer Experience representative.